Return & Refund Policy

Our Policy

Due to the perishable nature of our sweets, we are unable to accept returns under normal circumstances. We want every customer to receive their order in perfect condition, which is why we take extra care in packaging and shipping.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at info@nazarethsweets.com with photos of the issue. We must be notified within 30 days of delivery.

For eligible claims, refunds will be processed through UPS insurance. UPS insurance coverage varies by shipment value and service level—standard coverage is typically up to $100, with additional coverage available for higher-value shipments. Our team will guide you through the claims process and work to resolve the issue as quickly as possible.

Shipping Methods

We ship using the following UPS services:

• UPS® Ground
• UPS® Ground Saver
• UPS® Standard
• UPS Worldwide Saver®
• UPS Worldwide Expedited®
• UPS Worldwide Express®
• UPS Worldwide Express Plus®

Non-Returnable Items

As a sweets retailer, we cannot accept returns on:

• Perishable goods (all sweets and confections)
• Custom or personalized orders
• Sale items or gift cards

European Union Customers

Under EU consumer protection law, you have a 14-day right of withdrawal from the date you receive your order. However, please note that perishable food items are exempt from this right of withdrawal under EU Directive 2011/83/EU.

Refund Processing

Once a claim is approved through UPS insurance, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If you haven't received your refund within 15 business days of approval, please contact us at info@nazarethsweets.com.

Questions?

We're here to help! Contact us at info@nazarethsweets.com with any questions or concerns about your order.